It’s very rare that I rag on a city as each city out there has its good and bad but for the life of me, it seems that good customer service and good business ethics just disappeared out the window in Boston. Let me explain. I have a client in Boston who needed to be filmed – simple project – doesn’t pay a whole lot but its a project and its a number of them. I can’t get up there so I need to find a videographer (preferably a gay friendly one) to film this person. Man I never knew how tough it was to find a gay friendly professional videographer in Boston. Not only did a web search not yield much but when I found a website that boasted gay listings – either the information was out of date OR THE PERSON NEVER CALLS BACK OR ANSWERS THEIR PHONE. I left 7 messages (3 straight, 2 gay friendly and 2 gay organizations requesting information on the area) and can you believe only 1 person called me back. That would be the straight videographer saying he does $7000 weddings so he wouldn’t be interested but he knew someone who could do my job. No one else called back…NO ONE…
So here is where my rant starts. It is bad enough that small businesses face the challenges of surviving but if you are a small business, the least you can do is answer your phone (not hello but the actual name of your business – go figure) or better yet take the time to return messages. Is it so difficult to return a message DAMN….I have to give props to the Gay Boston GLASS Community Center because at least the guy tried to help (didn’t have any info but he tried), I can’t say that for the other folks.
I have been annoyed all week about this. A simple return phone call – that’s all. It was funny when I told my partner that one of my customers was so surprised that I return their email within 15 minutes of writing it. Why is that so surprising? Are people and business that bad about talking to their customers. I get mad at myself if I can’t answer your phone calls or return your messages immediately – it just seems like common sense to me.
And don’t get me started on my corporate client in the Boston area who wants the world on a penny budget but I won’t go there. Anyway..that my rant….
Oh and to top it all off, the person we did book – he missed the first assignment because he “got the dates wrong!” – ugh….
What’s wrong with you Boston people?????
Thomas